BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Thank you.*********************** Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. They have helped to a point but are unable to reverse the loan. I will need a professional third party assessment of the situation.I have reached out multiple times to the finance company for support so we do have a record of that. This may cause a financial increase in operation for this higher performance unit which I believe is designed for a larger home **** sf.I would like that I get a full refund and let me hire another company to put in the equipment that I wanted and ordered due to multiple failures by Abacus. It is too much equipment for my small 916 sf home. They also have installed from what I understand is a 2.5 ton unit, which I did not order nor do I want. I usually make good decisions but this one tripped me up pretty bad.The City came out twice to inspect and failed the installation twice.So, the company made the corrections to finally get the city to approve the rebate in the last couple weeks.However, I still do not have the equipment that I ordered.From what I understand, they have installed a heat pump which I did not order nor do I want. By that time, I had been without ac for days and was exhausted with work, hotels, etc. I should have fired them the day they showed up with the wrong equipment. Their were a total of three equipment installs here over an extended period and I was assured each time that this time was correct. I told *** that he should install the wrong equipment to get my home back online and order the correct equipment and switch it out when he has it. He was unaware the salesman had switched the equipment to a Brand by *******. I contacted their manager ********************* and told him of the problem. I was exhausted by and needed HVAC right away. They showed with the wrong brand of equipment that the salesman decided to deliver instead of what I ordered. So he told me that they found an air handler in stock in ****** and that they would send a driver up there to pick it up for install the following day.I again spent the night in a hotel and met them at my home for the second attempt to install. Well, I have to ask again via text because the salesman had not responded.He then replied and told me that the Air Handler was backordered. I contacted the salesperson and he was unaware and told me he would find out what had happened. I was staying i a hotel due to the 100 degree temps and arrived here on time to meet the crew for the install. I ordered a ****** 2 ton two stage HVAC system for $13524.00 15 year parts and labor warranty and 10 year financing with service finance and an install date of Friday July 15. I met with ******************, their salesman at my home, in July of 2022 to get a quote for a new HVAC system. And then for a second quote, I contacted ********** for an HVAC replacement Quote. I met with two Contractors, first, STRAND PLUMING AND HVAC.
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